Returns & Exchanges
Ebonyline is dedicated to your satisfaction and offers a straightforward return process for items in original, unworn condition with all tags attached. We accept returns within 30 days of delivery to ensure you find the perfect style and fit for your needs.
Request Authorization
Log into your account and submit a Return Merchandise Authorization (RMA) request to receive your unique return code and shipping instructions.
Prepare Your Package
Place the items in their original packaging, ensuring all factory labels, hairnets, and tags are intact to qualify for a full refund.
Ship the Item
Affix the provided return label or use your preferred carrier to send the package back to our fulfillment center, keeping your tracking number for reference.
Receive Refund or Credit
Once our quality control team inspects and approves your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing